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Support

Need help with scanning cards, AI extraction, saved contacts, sign-in (Google, Apple, or email and password), email verification, password reset, or account deletion? Contact us and include the details below so we can investigate faster.

Contact Support

Email us at support@kis-v.com. We will review your message and respond as soon as possible.

Email Support

Include These Details

  • App version and build number.
  • Device model and iOS version.
  • What you were trying to do.
  • Steps to reproduce the issue.
  • Screenshots, if useful.

Sign-In and Account

  • Email and password: Create an account from the sign-in screen, then open the sign-up sheet. Use a valid email address and a password of at least six characters.
  • Email verification: After email sign-up, open the verification link sent to your inbox. If you do not see the email, check Spam or Junk.
  • Forgot password: On the sign-in screen, tap “Forgot password?”, enter your email, and follow the reset link in the email (also check Spam or Junk).
  • Google or Apple: Continue with Google or Sign in with Apple on the sign-in screen. If sign-in fails with a message that your email is linked to another method, use the sign-in option indicated in the app.
  • Sign out: Available in Settings.

Common Help Topics

  • Google AI (Gemini) consent and enabling card scanning in Settings (Allow Google AI Processing).
  • Camera permission for scanning business cards.
  • Photo library access for choosing an existing card image.
  • AI extraction accuracy and language selection.
  • Saving, editing, deleting, and sharing contacts.
  • Google, Apple, or email and password sign-in issues.
  • Daily AI usage limits.

Account and Data Deletion

You can delete your account from the app Settings screen. This removes saved contact data, personal card data, and stored business card images associated with your account, then deletes the authentication account where supported.

If you cannot access the app or need additional help with account deletion, email us at support@kis-v.com.

Privacy and Terms

For more information, review our Privacy Policy and Terms of Use.

Please do not send sensitive personal information unless it is necessary for support.